FAQ

How can I contact you?

To contact us at any time, please visit our Contact us page, and we will get back to you as soon as possible.

What is your shipping policy?

To understand our shipping policy, please visit our Shipping & Handling page.

How can I track my order?

To track your order, please visit our Tracking page.

Can I personalize the products in your store?

Absolutely. Personalization is at the heart of Lumière C&T Events. Whether it is a piece of apparel or our bespoke glassware, we provide options to make our designs uniquely yours.

How should I care for my personalized items?

To keep your items in gallery condition, we recommend washing apparel inside out in cold water and hand-washing our personalized glassware. This preserves the integrity of the custom finish for years to come.

Can I return a personalized item?

Because these pieces are custom-crafted specifically for you, we cannot accept general returns. However, if your item arrives damaged or there is an error in the craftsmanship, please contact us immediately so we can make it right.

I have a unique idea for a product—can you help?

We love bringing new visions to life! If you have a specific design or a bulk request that you don't see on our site, please reach out via our Contact Us page, and let’s create something extraordinary together.